Customer Testimonials
John Lott and the techs took good care of me for the 5K scheduled maintenance of my 2019 LC 500. And they helped muzzle the annoying reverse/backup chime! The two guest waiting areas are a nice touch, too.
I love Lexus' service department. Coming in for service is always an easy, smooth process. I love that I can get a loaner car if needed. The appointment scheduling on the app is a little glitchy, hopefully that can be improved but otherwise it's great! It's one of the main reasons my next car will be a Lexus also!
We worked with Sean Beaty to buy a new electric Lexus. He was extremely knowledgeable and helpful and made it easy for us to find the right car for us. Everyone at the dealership was amazingly professional and courteous. We were amazed at how quickly we could buy the car. Hugo helped us figure out how to use the technology and Kevin did all the paperwork quickly and efficiently. I would recommend this dealership without hesitation.
Everyone was gracious and welcoming from the time I walked in the door. In my opinion, this is the only place to buy your next car. Stephen Conley is simply THE BEST! Be sure to ask for him.
John was very professional and explained everything that was going to be done to my vehicle. I waited in the lounge upstairs which is a nice place to wait and work. John text me with updates on my vehicle and when my car was ready, I received a text to meet him at his desk. This experience at Kuni Lexus was above and beyond and exceeded my expectations. Kind Regards, Michael
Excellent service from beginning to end! I had a flat tire and was able to get an emergency appointment to fix it. I really appreciated how clean my car was inside and out after it was complete especially after how dirty it was from all the snow we've had! Thank you!
Clay is the very best service advisor! He was professional, personable and made sure that he took down all of my concerns, so they could be addressed properly, and communicated everything incredibly well! He is a credit to Kuni Lexus! There was a bit of miscommunication about a lost button battery under the drivers seat. It was the kind of battery that would go into a garage door opener, and it seemed that the gentleman who serviced the car misunderstood, and was looking for a garage door opener instead of the battery and so it was not found. However, that ...
Sales Consultant Sean Beatty exceeded my "customer expectations" delivering our third + LX350 from Lexus of Greenwood Village.
Nate Hoffman was very helpful and professional. The hostesses at the upstairs bar, Judy and Reyana, were extremely welcoming, gracious, and made my visit very pleasant as I waited for my car being serviced.
Fantastic customer service by Devan Griffin! Devan was welcoming, knowledgeable, communicative, efficient and super friendly. Timely, efficient and great service performed on our vehicle. Wonderful perk to have a loaner car for our 60,000 mile service appointment. Overall a great experience.
Everything about our new car purchasing experience at Lexus of Greenwood Village was 5-star, from the moment my wife and I entered the dealership. Sean Beatty, our sales consultant, did a great job listening to our wants and needs and finding the right vehicle for us, following up, and providing just the right amount of guidance combined with his product knowledge and overall Lexus expertise to help us become comfortable with both him and the dealership. We also really appreciate the friendly, low-key, no pressure approach we received from everyone we encountered at the dealership.
First class work. I won’t hesitate to use this dealership again. Also, very congenial.
We have been to three Lexus dealerships from Texas to Colorado. They are all good, but this one is the best.
Prompt service, courtesy, knowledgable, and personable, My experience and over satisfaction was fantastic. Customer servicer supervisor was very helpful with an issue arose. Thank you!!!
I seem to have a new advisor each visit, each one is my favorite. John Lott got me in for a same DAY appointment for my 55K service. Quick, efficient, and great atmosphere to wait it out. I’m very grateful!
The employee at the customer service are truly helpful, warm welcoming, and most importantly they find solution for your situation
Excellent, and I have acquired three cars already at Lexus Greenwood Village
Everyone did a great job. The experience was fantastic. I was very satisfied and I had no complaints.
The customer service is outstanding! The Srvice Advisors provide recommendations and advice that I feel I can trust. That’s huge for me.
Absolutely great service. Nate went way above and beyond taking care of us at this visit!
Pierre was great to work with on my purchase of a used Hyundai. Michael Stone
Wait time was a little long but other wise everything was great Jared was great!
I was very impressed with your staff and your beautiful facilities. Buying my new Lexus was a very pleasant experience. A.J. Brown was my salesman. He was very nice to work with and he handled everything very efficiently. I would send my friends and neighbors to him specifically. On a different subject, can you have the city fix the intersection for your driveway so that cars can get out of your lot and turn left onto Quebec? It's a very dangerous driveway for this. At least put in a flashing yellow light if nothing else can be done.
Josh Matzdorf in the service department was phenomenal! I get skeptical whenever i get my car serviced at dealerships, but Josh has now earned a lifetime customer. He made me feel comfortable and not so pushy to up-sell me things i don't need. He gets straight to the point and doesn't give you the runaround. Kept me informed all the way through and vehicle was ready when promised.
We had the 70K mile service done on my wife's 2015 Rx 450 h this past week. Our Service Customer Service Rep was Clay and he was extremely thorough and professional. He even got all the work completed in less time than estimated. Clay is a credit to the entire Kuni dealership - the kind of automotive professional every dealership should strive to put up front with every client.
Best service every very professional would always use this dealership they were awesome beautiful place
Friendly, knowledgable and patient with all my questions. Sean, my sales consultants was all of those and more! I left Kuni feeling confident with my purchase. I have already recommended the dealership to others and will continue to do so.
Sean, Hugo and Mark were phenomenal at teaching me all the technology features of my new Lexus. Beautiful dealership and everyone I met seemed genuine and helpful. I would definitely buy from them again. Maybe when the 2024 GX hybrid comes out!
I just traded my 2018 Lexus RX350L in on a new 2022 hybrid. It was a very pleasant experience. My salesman, Esaya Gonzales was very helpful. The rest of the people that work for Kuni Lexus were also accommodating. I was in for service on my 2018 in June and told Esaya what I was looking for. He called me as soon as the new shipment of cars were announced. I reserved my car and couldn't be happier.
Devan Griffin, in the Service Department is awesome! She’ll take great care of you, and provide the kind of professional customer service Lexus clients are accustomed to receiving.
Messrs. Kelly Kennedy, and Brian Torpy proved again "THE DEALERSHIP KNOWS BEST!!!" Last week my LS460 would not start. AAA and the tow company mechanic said the battery was fine, and a new starter/ alternator was needed. Both Messrs. Kelly Kennedy, and Brian Torpy displayed a high level of customer service/relations by explaining clearly the variables prior to the tow in. After a thorough inspection, a dead battery proved to be the problem. Their high level of communication was invaluable!! Thank you very much
Beautiful dealership and very professional. No pressure and I feel like the dealership worked out the best deal for both parties.
My sales rep AJ was awesome. The entire process was efficient and the staff was very knowledgeable and great to work with.
Excellent communication Wit the client. Coming back for another car when we need in the future
Customer service nice All the employees good 👍 smile do great job I am very happy thanks you a gain
Excellent experience all around. Great customer service, and knowledgeable staff
Kuni Lexus at Belleview Denver is one of my favorite place to bring my car for service. Super nice environment and comfortable setting and my advisor Nate is very knowledgeable and attend to details and I am very enjoy working with him. The technology specialist Jeannene is super helpful to resolve some phone audio issues I had. I really appreciate their help.
Excellent service department, both advisors and techs. Both times we’ve serviced the Lexus we’ve been extremely pleased in the work quality and speed of service
The dealership was a pleasure to work with the entire time of my car buying experience. I felt welcome from the moment I walked in and never felt pressured to make a decision. Matt did an amazing job of guiding me through the experience and purchase. I had a great interaction with Kevin in Finance as well as Jeannene when she was showing me around the features of the car. I am very happy with the car I purchased and the experience at Kuni Lexus. I will definitely look to Kuni again when it's time to purchase another vehicle.
It’s very nice dealership where you expect a high level of service, sale and attention your needs. I recommend this company to all customers.
Fantastic service, diagnosis and communication. I was literally sent a video of the service. I have used 10+ other mechanics and dealerships over the years for work and personal vehicles. There is no equal to Kuni.
Always a great experience at Green wood I highly recommend I would not go to any other dealer
I worked with Alec Brown and he was great to work with at KUNI LEXUS. He found the new car I was looking for. Ask for Alec Brown when you go to KUNI LEXUS.
Excellent Dealership, my service Rep, Devan Griffin, was incredibly thorough and a pleasure to work with, getting a loaner vehicle while they worked on my car was so easy and efficient. Thank you!
Great dealership for service. My service manager Nhat was very helpful and fully explained what was needed and the work was done quickly and efficiently
My experience was awesome. My sales person Alec Brown , went above and beyond to secure a car for me ! Everyone at Kuni Lexus was professional and friendly .
Kuni Lexus IS first class in service and hospitality. It is a pleasure to do business there.
Hello, The sales representative I have been working with is Mark Olegario. He has been in contact with me since my first inquiry at the beginning of November. I had a lease which was due to end in February 2022 and he worked with me once I decided to lease again. When I came into the dealership ready to discuss the options and make a decision based on a vehicle I was interested in that was in inventory, I worked with Mark and Jared Heilmann as well. They were both very professional when explaining and working through the new lease as ...
My experience was exceptional. The location, the facility, and the staff were all superb. The purchase negotiation was the shortest of any I have ever had. There were no gimmicks, only straightforward communication. The product this Dealership sells is an intelligent and honest vehicle, and the Kuni Dealership and its staff echo those qualities and execute as professionals. This Dealership ought to be the model for excellence in a business that yearns for repair to its reputation. Finally, a "Car Dealer" fully engaged in the normal and contemporary approach to doing business not as a battle, but as ...
Great experience overall! Tech video was great, my service advisor Devan was superb. She was through in understanding the vehicle issues and in reviewing the coverages on the car. Having come from a domestic brand, this experience was light years ahead of that experience.
Put their interests above my own when they were kind enough to suggest a route differing from theirs. Amazing experience!
More concerned about what I wanted than their own self interest! Great management trickles down to the professional sales force.
Kuni Lexus is the only place I take my cars. Jeff in service is absolutely GREAT to deal with. The place is gorgeous and the service never disappoints.
Sales Dept was great, Harold Hines was outstanding and extremely knowledgeable of all the products we looked at. He was reason for our purchase.
Service department very efficient. Car done in timeframe as promised. Super nice employees. Pricing was good. The video they send of work being done and current condition of the vehicle with any recommendations is excellent. I have great service at Kuni Lexus for years!
Kuni Lexus of Greenwood Village is probably the best, most incredible dealership I have ever been in. It feels like you are in a 5-star hotel while getting your car serviced, which is just the experience I want to have in my early retirement stage of life. I've worked long and hard to now be able to experience amazing, and that is just what Kuni Lexus is, amazing!
Working internally for another car manufacturer, I'm a bit beyond picky when it comes to service. After buying a 20 year old Lexus LX470 in Philly in 2020 for adventures, and establishing a terrific relationship with a local dealer in Delaware, it was tough to ponder "where to go next" after driving across country and moving to Denver. Kuni Lexus of Greenwood Village had soonest availability, loaners & extremely friendly phone staff, and the process since day one has been terrific. With a 20+ year old finnicky Lexus classic model, it's not just basic maintenance, but often an investigation ...
Good customer service. Clean environment and well organized.
Staff at Kuni always treats me as a valued guest
Kahled was very kind and attentive. Amy and Andrew were fantastic showing us the car and how everything worked. Louis made the financing part smooth and easy. It was an amazing experience and I appreciate everyone's kindness and humor!
Mr. Jeff Schenden really impressed me. After my LS460 was serviced I had a question regarding my gauges. Upon returning to his desk, I found him busy with another customer, and could not wait. to my surprise he called me, answered my question, and set my heart at ease. Small thing, but Excellent!!! customer service.
The staff at Kuni Lexus of Greenwood Village are simply outstanding. They go above and beyond to make your experience both in service and sales a breeze. I wouldn't go anywhere else
Team at Kuni was great. Sean Beatty was a great sales rep. I was in and out in under 2 hours. I?ll be back in the future. Great experience.
David Angiolini was our Service Rep at Kuni Lexus in Greenwood Village, CO. We couldn't have asked for a better rep! Best ever! Thanks David for being so accommodating, a real good listener of our needs and taking into account our preferences. You are IT!
The waiting lounge was very comfortable. My advisor went out of his way to make everything perfect for me.
Sean Beatty was super helpful. Made the purchase of my used 2006 GS smooth and painless. Sean and the rest of the staff went out of the way to make me feel valued even though I was not not buying the most expensive car on the lot. It felt good to know that I was absolutely worth their time and attention. I appreciate Bill L. as well - he made the deal and price straightforward, honest and within my budget. His honesty, forthrightness and willingness to help was outstanding. I've heard good things about Kuni before, but from the service ...
Sean Beatty was super helpful. Made the purchase of my used 2006 GS smooth and painless. Sean and the rest of the staff went out of the way to make me feel valued even though I was not not buying the most expensive car on the lot. It felt good to know that I was absolutely worth their time and attention. I appreciate Bill L. as well - he made the deal and price straightforward, honest and within my budget. His honesty, forthrightness and willingness to help was outstanding. I've heard good things about Kuni before, but from the service ...
Both the Video Inspection Report and the "Know Your Vehicle Report" are simply the best in providing customers full disclosure in what is being done in the service department and what needs to be done to your vehicle based on the servicing technician's inspection recommendations. The Service Drive Manager, Mr. Jeff Valley, is the most knowledgeable Lexus professional I've worked with over the years. He has outstanding customer service skills and should be used to train every Lexus employ how to treat and respect customers. Outstanding service at all levels!
Friendly staff, reliable service and always pleasant to be there. Been with them almost 2 years, I will not go to another dealership for service, the best dealership ever!
My experience with the Kuni Lexus Staff was EXCELLENT! From the moment I drove the car into the service bay, to the moment I picked the car up, everything was top notch!! Sean Sellers, my advisor, was VERY personable, very courteous and very knowledgeable. He went out of his way to get me a quote for tires (which I'll be needing soon) and gave me a service history for my vehicle. I REALLY appreciated the job Sean did! He'll be my "go-to" guy from now on. The service time (i.e. the time it took to ...
Kuni Lexus always delivers quality. Have purchased 2 vehicles from Kuni and always return for any maintenance/service work. Would not go any where else.
I would like to commend Kevin Lee and Luis Ramos (sales team), and Matthew Bates (sales Manager) for their help and patience with my recent purchase of a used car. Kevin was especially helpful in getting my credit score (I had put a lock on all three credit reports after Equifax was hacked several years ago) and helping me with using his laptop and sending a text message (I can barely use a cell phone to make a call). All three were professional and very courteous, even though the purchase was a long ordeal due my complications.
As always, I was well taken care of. Mr. Matt Shields took extra time with me explaining some concerns I will face in the future.
Scheduled service. A little disappointed with an ongoing problem which hasn’t been able to be resolved. I have been assured this will be addressed at a later date.
Angela Drake gave us the most excellent sales experience I have ever had. She is a joy to be around and we?ll be getting our next vehicle from her as well.
Angela Drake gave us the most excellent sales experience I have ever had. She is a joy to be around and we’ll be getting our next vehicle from her as well.
Purchasing a vehicle can be a daunting task but the service I received at Kuni was nothing short of spectacular. Upon entering the dealership, I was kindly greeted by Gail, whom pointed me in the right direction and checked in on me throughout my visit. (So thankful for her being very attentive!) Once I met with the sales representatives, the process was smooth. I told them exactly what I was looking for and they were able to accommodate my needs. I took a look at one of the SUV’s I saw online and decided to take it for a ...
Overall experience was excellent from walking in the door to leaving with a new RX350!
Pierre was Great. No games made my purchase quick and easy. I was in the car business for years and nice to do business as I did. With integrity
I have been a Kuni customer since 2000, while Kuni was still on south Broadway. I have purchased cars from Kuni and I have Kuni do all the service work including installing snow tires. I cannot recall any bad experience I have had at Kuni but I can recall many very pleasant experiences at Kuni. I enjoy laughing and that is one thing I get to do at Kuni. I have referred friends to Kuni that have also purchased cars from Kuni and have had very good experiences at Kuni. My most recent dealings at Kuni have been with Chris Neira, ...
Marcus was professional, helpful and accomodating!
I have received excellent customer services with Kuni Lexus. These services have involved roadside service with a previous Lexus, as well as the purchase and services of my new RX350. Thanks to Pierre Essame, Nate Hoffman, and Tyler Swing for their positive attitudes and excellent services.
First Class service and support. The car always comes back right the first time.
Excellent customer service. I had a dead battery and was due for 95,000 mile service. They squeezed me in without an appointment. Thank you!!
I received excellent customer service during the purchase of my brand new Lexus. I love it and glad to be part of the Lexus family!
This is the best dealership from which I have ever purchased a car or had my car serviced. Awesome.
My experience in dealing with Marc Villeneuve in my purchase of a Lexus Certified pre-owned Lexus was a pleasure throughout the transaction. Scheduled complimentary service appointments have been very accommodating and pleasant and have addressed any minor concerns that I have had.
Efficient, professional and courteous service! Excellent detail and documentation provided on all service performed - including a video by the service tech. Very pleased with the Service Dept. @ Kuni Lexus in Greenwood Village.
Everyone I encountered in purchasing my vehicle was cheerful, accommodating, and extremely helpful. There was no pressure and no hasseling. It was a pleasant experience to purchase a vehicle.
Friendly and professional service provided by Nate Hoffman. Easy scheduling and service was completed on time. I have complete confidence in the work done on my vehicle. I definitely recommend Kuni Lexus.
Kuni Lexus of Greenwood Village has made buying a new car during COVID-19 pandemic a seamless journey for me. This car dealer has proven to be more prepared in this new reality than others. The exceptional service I routinely receive before the pandemic transcended to post pandemic with measures to keep the facility, staff and customers to engage safely. The staff interacted with me wearing facial masks, gloves and use of sanitized stylus pen and iPad. The vehicles were disinfected before my test drive. I want to express my sincere appreciation to Chris Neira (Sales Manager) and Mark Olegario (Sales ...
Kuni Lexus provides excellent service. It is extremely difficult at this hard time of corona-virus pandemic for many businesses to assure the safety of all customers and staff members. Kuni Lexus goes above and beyond to take care of our cars and also to make us feel welcomed. I especially want to express my appreciation to Kelly Kennedy, the service manager, who exceeded my expectations on how I was treated as a customer, when I had a few extra requests. I also want to express my appreciation to Shane Garcia, my technician for doing an excellent job servicing my car ...
I have bought many vehicles from many dealers and this was by far, the most pleasant experience. The entire staff and especially my salesman, Mark Olegario, were exemplary. He went out of his way to assist me and was very knowledgeable, calm and was a good listener. I highly recommend Mark and the Kuni dealership!
I contacted Kuni Lexus via Cars.com. I received an immediate callback. We arranged a test drive. Great car. Very responsive and helpful in my shopping experience.
We have been a customer of Kuni Lexus for 23 years and it's people like Jered Thaut, Idoo Genovez and Kevin Alexander that have make it a pleasure to do business with them over the years. When we take the car in for service it's always ready on time, service was completed as requested and the car came back sparkling clean. When buying a car, 1996, 2000, 2002, 2008, 2016, all has gone swiftly and as expected, no surprises. That was very important to us, no surprises, just professional salespeople doing their best to get us through the buying process as easy and quickly ...
I recently purchased a preowned vehicle from Kuni Lexus of Greenwood Village. I emailed them about a week before my purchase to see pictures of the car and the carfax report. They replied that same day with the report and said they are working on electrical wires prior to the sale. When it was available they emailed and sent notifications to my phone. I had the pleasure of meeting the most courteous and polite sales woman ever. Her name is Idoo Genovez, I will tell you.......,ask for her! I called her the day of and informed her I was ...
I'm very grateful that I had another great experience with Kuni Lexus! This is my second car with and the customer service continues to be the best! Jason K, was an awesome Sale Rep, answered all my questions and made sure the process was super smooth!
I came in because that dreaded tire light came on that morning. I didn’t have an appointment and just pulled in. Sat in my car for a bit until a young man, who was probably just walking through, asked me if I had been helped. I explained my situation and he offered to take my car back and check my tires - hoping it was just a tire needing air. He came and got me and said it was just air and maybe the change in weather, His name was Marcus and he could not have been more helpful ...
I went in to look at a used Toyota RAV4. I'd been shopping for a used car for a few weeks already and was so exhausted and tired of dealing with the pressure filled and uncomfortable experiences I got from every dealership I went to, with salesmen trying to get me into a car that day whether I liked it or not. I reached out and got in touch with Jason to test drive and he worked around the many schedule changes I made. I finally got there and he took me for a test drive and they let ...
They were very patient with all my questions and went out of their way to bring the specialists over to answer questions. I will buy again from Kuni.
