Customer Testimonials
I bought my Lexus 450h from them in 2019 and I’ve had every service appointment done here, had a great experience until today. today I took my car in for an oil change/tire rotation and check engine light check. They wanted to charge me $300 to tell me what the check engine light was! I have gone to three separate Toyota dealerships in different cities who all told me nothing was wrong but they couldn’t reset it because Lexus has a special thing. I find it hard to believe it cost $300 to plug my machine into a computer to ... Read More DealerRater - Jul 21, 2026
We had an outstanding experience with this dealership and couldn’t be happier with the level of service we received. From our initial outreach with Kristian and completing the purchase, through the repair work that followed, the entire team demonstrated exceptional professionalism, care, and attention to detail.
They truly took ownership of the situation and went above and beyond to ensure everything was handled smoothly and thoughtfully. It was incredibly reassuring to work with such a dedicated and trustworthy team, and we felt supported every step of the way.
We are extremely grateful for the experience and would highly recommend ... Read More DealerRater - Jan 20, 2026
We are very pleased with our recent service call with Nate Hoffman at Greenwood Lexus. We had previously dealt with Lakewood Lexus before moving closer to Greenwood. Nate handled an out of warranty issue and even kept the car overnight to be sure it was fixed at N/C. We didn't expect that and are most happy to have found a new home for continued service
Top notch service! A beautiful lounge & always offers pickup/drop off service or a loaner car. Convenient and professional.
I had an exceptional experience working with Kristian Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He made the entire process smooth and enjoyable, answering all my questions with clarity and ensuring I was comfortable every step of the way. I truly appreciated the low-pressure approach and felt like I was making an informed decision.
When we first arrived I filled out a paper the receptionist said was needed to fill out. She said a salesmen would find us. We waited for over 30 minutes and my husband went in and the receptionist never gave my paper to anyone so we were waiting for nothing. The salesman Chuck was friendly and seemed knowledgeable about the car. After test driving the car we went in to discuss pricing. He asked my price range and once I mentioned that he seemed distant as if he didn't think I could afford the car. I told him I was ... Read More DealerRater - Dec 30, 2024
Staff was friendly and efficient. I loved the fact that they washed and vacuumed my car before returning it to me.
The staff was excellent from start to finish. Beginning with the front desk staff, they asked if I needed anything and kept me informed of what was happening at all times. This was greatly appreciated. Sean was fantastic to work with. I felt no pressure during the entire experience and he explained everything to my satisfaction. It was a busy day (the day after Thanksgiving) but he also kept me informed as the deal was moved through the process. I would definitely work with him again on another purchase when the time comes. Finally, the finance manager was also very ... Read More DealerRater - Dec 9, 2024
Kevin was excellent, kept me informed throughout the process and was pleased with the work performed!
Nhat is a step above the rest. He remembers everything and applies a personalized touch to every interaction. I’ve had the opportunity to work with other service professionals in your dealership and none were as knowledgeable or honest as Nhat. I’ll be back every time I need a service and I’ll be asking for Nhat.
Extremely nice and clean dealership. Nice amenities if you have to wait for your car. Colin in Service was excellent.
Very professional experience from building itself to exit experience with new car. A.J. Took great care to explain features of my car and to get all the technology customized for me. Blue in finance was very thorough in explaining additional warranty coverage options. I was very happy with my experience.
Good service is hard to find. Great service doesn't exist--almost. That sounds cheesy, but David in the service department has left me flabbergasted with how well he coordinates what I need for my current vehicle, and he's helped me dodge bullets with potential purchases of used ones. I will always buy lexus, and I will always bring my vehicle to David at Kuni even if I have to drive a hundred miles.
David Corsivo was very knowledgeable about all the Lexus products. He explained everything I needed to know and made the car buying experience very pleasurable. Thanks David, and I would definitely buy another vehicle from Lexus of Greenwood Village.
We started taking my 2018 Lexus for service when it was Kuni Lexus a few years ago and was very impressed with the overall experience with the dealer. Devan Griffin was my Service Advisor and she always went out of her way to accommodate my needs. Dealing with her was a pleasure. Our experience with the dealer was always professional, being treated with respect. This treatment gave me the confidence to purchase a vehicle through them.
Sadly, this was a very costly mistake. Our purchase of a 2011 RX450H from Lexus of Greenwood Village has become a disaster. I understand that ... Read More DealerRater - Jul 9, 2024
First, THANK YOU for having female service advisors. Eleanor Shepherd is incredibly knowledgeable, personable, professional and set the service bar HIGH at Lexus Greenwood Village. I absolutely LOVE my GX460! Thank you for helping me take great care of my vehicle. Janice Carey Hamilton
What a great experience! Nick and Blue were amazing! I truly felt like I was the most important customer. Beautiful showroom as well.
I bought a GX CPO from this dealership and they knowingly sold me a vehicle with substantial rust. After receiving a customer satisfaction survey from the GM, Bill Lamphere, and General Sales Manager, Scott Mendelsohn, I reached out for help to treat and protect the undercarriage and they said no. But they offered to trade in and buy another vehicle from them. No thank you.
Buyer beware of this dealer. Do not recommend.
Do better Bill and Scott. Disclose if a vehicle has rust and let us, as the buyer, make the decision.
Be honest or take accountability and help ... Read More DealerRater - May 21, 2024
I such such an amazing experience with Eleanor Shepherd as my service consultant. She was amazing to work with. She updated me and was completely honest throughout the entire process. Will return and ask for her every time.
I reported the issue the very minute I drove the car home day of purchase. my concerns for the safety of the vehicle fell on deaf ears. as an update, I have had the pleasure of working with Jared in service Who properly diagnosed the issue confirmed my concerns and follow through with clear communication as well as a solution. He is a great asset to your company. He understands the value of service and more importantly that the value of the client should not be based on the value of the purchase.
Deceptive unethical and corrupt… Was taken aback at how the dealership looks versus the completely low class caliber of management! truly shameful
We had such a lovely experience buying. a 2024 Lexus. The place is beautiful. Everyone was so nice and friendly! Jack and Mo both were awesome and helpful and made the experience both easy, informative and seamless. I love my car as well!
Top notch! David A pursues an issue until the customer and he are satisfied. Tnx!
Appreciated each person that we worked with. Greg Wilkins was very helpful and respectful. He asked insightful questions and listened well. Kifah in finance was also helpful. The transaction went smoothly and quickly. We hardly had time to enjoy your wonderful facilities. Thank you for respecting our time! Also, the full tank of gas was a very nice touch.
Excellent service from start to finish. Will return when time for next service is due
We were met on arrival by a surly young man who had us fill out a form and invited us to wait until someone was available to help us. Upon query he advised it would be about half an hour. After an hour wait among locked cars on the showroom floor, no information available, and no further contact, we left. I am happy that this dealership neither needs nor wants our business. If we decide to pursue purchase of a Lexus, it will definitely be at a different dealership.
Excellent communication and service from Colin and Ethan.. they fixed my car quickly and helped find my warranty.
Excellent service. Always fast and efficient. They always keep you informed and will highlight what is needed and what can be postponed.
We had a great experience at the dealership! Pierre was a pleasure to work with! He took the time to show us the differences between each model and trim. He also showed us all our buying options and made the whole buying process a breeze! Pierre also took the time to show us the vehicle’s features and how to use them and set up the Lexus app, which was very nice since this was our first time buying a Lexus. Also working with Steve Sumitra in the finance department was easy and fast. Overall we were very impressed and ... Read More DealerRater - Jan 29, 2024
Unsavory experience. Deceptive practice with trade in of my Lexus vehicle. I would not trust buying a car from this dealership. We thankfully walked away from the table and confirmed what the salesperson stated about our car was untrue and unfounded. Salesperson stated incorrect inflammatory remarks about our trad-in such as has been in a serious accident and was a red flag to potential,buyers when the car fax which I purchased after the encounter indicated minor cosmetic damage and the value of the car was much higher than average. Conclusion is to stay clear and use other dealers in ... Read More DealerRater - Jan 6, 2024
Excellent!! Service was complete and staff was extremely helpful. Video was nice and gave me peace of mind.
Working with your staff was fantastic! We came in about an hour before closing, not realizing the time, and everyone was so inviting and helpful. We also weren't expecting to purchase a vehicle at that time, just test drive one. Everyone took their time with us and stayed until about 9pm when we finally finished our purchase.
Agye was fantastic as well. He took all the time we wanted to go over the purchase and the car before we left. He was great to work with, as was the finance manager when signing all our documents.
This was truly ... Read More DealerRater - Dec 4, 2023
Very positive experience. A classy dealership with knowledgeable and friendly staff. It was a pleasure working with Kenji and Robb.
Third vehicle purchased from this dealership. Decision based largely on great customer experience from their service department.
Bought this car online with them, then flew out to pick it up. They provided a ride from the airport. The staff especially David Corsivo were extremely professional and courteous. Excellent dealership!!!!
I've been a customer for over 10 years and will continue to be. Purchase my cars here and always use their service.Jared
Buying a car was a breeze.. The service after the sale was terrible. No phone calls returned, no show at appointment, and no call to reschedule.
Scott the shop foreman did a great job fixing my brake noise which I have been having for months now and other local dealers were unable to fix it and also the dashboard rattle. Service Manager Kelly was very kind and they addressed all my issues
Nhat was awesome! Customer service at it's finest. I appreciated him taking his time to look everything over and explain what was happening. He even tracked down my rear floor mat for me and had it in the car when I picked it up. Thanks again! Ray
Pleasant very efficient people who make Kuni what they are. Superior! Always have had great service and a happy experience
Everyone at the dealership was polite and helpful. Nick was extremely helpful and answered all of my questions in a clear and concise manner. He was very accommodating of my requests including moving one of the cars into a shaded area for comparison purposes. My favorite part of the buying experience: NO high pressure sales xx! I appreciated being able to make my decision and complete the purchase in a calm and businesslike manner. Mutual trust and respect.
From the moment you walk into the showroom, it feels like you’re in a calm and relaxed environment, like you’re ... Read More DealerRater - Aug 19, 2023
Pleasant experience from start to finish. I appreciated the salesman listening to what I wanted and making the effort to have it happen.
From arrival thru service and departure, first class service. Found brake pad issue and rotor turn issues, reasonable cost and excellent quality
They are detail oriented and professional and do everything to make the service painless to satisfy your needs.
Very Friendly, they text if to ask if you have any concerns. really only problem was the wait time of close to 2 hrs
When I do business of any kind, I expect direct and respectful communication. My experience with Lexus of Greenwood Village was very poor. I emailed a detailed version of my experience to Chris Bevans, Sales Manager, and have received no reply. I waited 12 days after contacting Chris before positing a review. Lexus of Greenwood Village, salesperson Stephen, wasted a fully week of my valuable time. I feel my interaction with Lexus of Greenwood Village reflects unethical and deceptive business practice.
The place was very clean. Friendly sales people. Snacks were great and I was sold an outstanding vehicle.
Highly knowledgeable staff and strong commitment to meeting the needs of their customers. I got the car I was looking for within my budget.
Extremely pleased with the professional, yet friendly atmosphere. Devan was my advisor, and she exceeded my past experiences with other Lexus dealer advisors. She was friendly, knowledgeable, helpful, professional, easy to talk to. Will absolutely return.
Excellent service, loaner program, communication, expertise. Nice comfortable building. Tire storage is a great service offering.
Service bad Naht was my service rep Bad attitude called me a liar when I tried to challenge his claim that I told service that I am dropping off my car even though I told them I will wait for it very accusatory
Lexus of Greenwood Village has recently taken over the dealership from kuniLexus. I was always satisfied with the good service I got prior to this. I got excellent service once again with the new owners. I love taking my car in because I know it is being thoroughly checked and gives me a great deal of satisfaction. Thank you.
John Lott is my service advisor and he is always welcoming with a smile! He’s very nice and I enjoy working with him! He’s always keeping me up to speed on my Lexus and when it will be ready for pick up. Kuni Lexus is great about always making sure you have a loaner vehicle when dropping your vehicle off and their service team does the best work! Overall, I would recommend Kuni Lexus!
Manrique was so helpful, from beginning to end. He kept us up-to-date on the car we chose (it was in Canada when we selected it), its transit to the dealership, and then the process to completing the purchase. Highest, highest marks to him! Everyone at Kuni was so helpful and professional! I enjoy working with them. This is the second car I've purchases from Kuni (Lexus of Greenwood Village), and I will do it again.
Both Stephen Conley and Luis Ramos were extremely professional, courteous and generous with their time in answering any questions; giving detailed explanations of both context and substance on any topic. Service was very expeditious without feeling rushed in the process. Very impressed with the overall quality of this initial process, looking forward to seeing a continued high standard of care and upkeep past the initial purchase that this brand is renowned for.
Throughout my entire experience with the sale specialist Nicholas Hulme-Ebert, I would have to say that I was extremely satisfied with his customer service and his bright energy. He was very knowledgable about the car's information and made sure to answer all of our questions. Lexus of Greenwood Village was actually our first location to stop at when looking for a new car. However, I would have to say that Nick was very kind and knew what our expectations/interests were when looking for a car. Not only did he convince us to purchase the car, but he truly ... Read More DealerRater - Apr 8, 2023
John Lott and the techs took good care of me for the 5K scheduled maintenance of my 2019 LC 500. And they helped muzzle the annoying reverse/backup chime! The two guest waiting areas are a nice touch, too.
I love Lexus' service department. Coming in for service is always an easy, smooth process. I love that I can get a loaner car if needed. The appointment scheduling on the app is a little glitchy, hopefully that can be improved but otherwise it's great! It's one of the main reasons my next car will be a Lexus also!
Everyone was gracious and welcoming from the time I walked in the door. In my opinion, this is the only place to buy your next car. Stephen Conley is simply THE BEST! Be sure to ask for him.
John was very professional and explained everything that was going to be done to my vehicle. I waited in the lounge upstairs which is a nice place to wait and work. John text me with updates on my vehicle and when my car was ready, I received a text to meet him at his desk. This experience at Kuni Lexus was above and beyond and exceeded my expectations. Kind Regards, Michael
Excellent service from beginning to end! I had a flat tire and was able to get an emergency appointment to fix it. I really appreciated how clean my car was inside and out after it was complete especially after how dirty it was from all the snow we've had! Thank you!
Clay is the very best service advisor! He was professional, personable and made sure that he took down all of my concerns, so they could be addressed properly, and communicated everything incredibly well! He is a credit to Kuni Lexus! There was a bit of miscommunication about a lost button battery under the drivers seat. It was the kind of battery that would go into a garage door opener, and it seemed that the gentleman who serviced the car misunderstood, and was looking for a garage door opener instead of the battery and so it was not found. However, that ... Read More DealerRater - Feb 10, 2023
Sales Consultant Sean Beatty exceeded my "customer expectations" delivering our third + LX350 from Lexus of Greenwood Village.
Nate Hoffman was very helpful and professional. The hostesses at the upstairs bar, Judy and Reyana, were extremely welcoming, gracious, and made my visit very pleasant as I waited for my car being serviced.
Fantastic customer service by Devan Griffin! Devan was welcoming, knowledgeable, communicative, efficient and super friendly. Timely, efficient and great service performed on our vehicle. Wonderful perk to have a loaner car for our 60,000 mile service appointment. Overall a great experience.
First class work. I won’t hesitate to use this dealership again. Also, very congenial.
We have been to three Lexus dealerships from Texas to Colorado. They are all good, but this one is the best.
Prompt service, courtesy, knowledgable, and personable, My experience and over satisfaction was fantastic. Customer servicer supervisor was very helpful with an issue arose. Thank you!!!
I seem to have a new advisor each visit, each one is my favorite. John Lott got me in for a same DAY appointment for my 55K service. Quick, efficient, and great atmosphere to wait it out. I’m very grateful!
i have business with them around 8yrs but keep going down there service even after service something wrong my car I don’t know what they doing? please beware drop you car service. If someone know better lexus service please. please let me know
The employee at the customer service are truly helpful, warm welcoming, and most importantly they find solution for your situation
Everyone did a great job. The experience was fantastic. I was very satisfied and I had no complaints.
The customer service is outstanding! The Srvice Advisors provide recommendations and advice that I feel I can trust. That’s huge for me.
Absolutely great service. Nate went way above and beyond taking care of us at this visit!
Pierre was great to work with on my purchase of a used Hyundai. Michael Stone
Wait time was a little long but other wise everything was great Jared was great!
Josh Matzdorf in the service department was phenomenal! I get skeptical whenever i get my car serviced at dealerships, but Josh has now earned a lifetime customer. He made me feel comfortable and not so pushy to up-sell me things i don't need. He gets straight to the point and doesn't give you the runaround. Kept me informed all the way through and vehicle was ready when promised.
We had the 70K mile service done on my wife's 2015 Rx 450 h this past week. Our Service Customer Service Rep was Clay and he was extremely thorough and professional. He even got all the work completed in less time than estimated. Clay is a credit to the entire Kuni dealership - the kind of automotive professional every dealership should strive to put up front with every client.
Best service every very professional would always use this dealership they were awesome beautiful place
Sean, Hugo and Mark were phenomenal at teaching me all the technology features of my new Lexus. Beautiful dealership and everyone I met seemed genuine and helpful. I would definitely buy from them again. Maybe when the 2024 GX hybrid comes out!
Friendly, knowledgable and patient with all my questions. Sean, my sales consultants was all of those and more! I left Kuni feeling confident with my purchase. I have already recommended the dealership to others and will continue to do so.
Since the purchase of this dealership by the Holman Group, customer service has gone from outstanding to worse than average with every service and purchase experience.
Devan Griffin, in the Service Department is awesome! She’ll take great care of you, and provide the kind of professional customer service Lexus clients are accustomed to receiving.
Messrs. Kelly Kennedy, and Brian Torpy proved again "THE DEALERSHIP KNOWS BEST!!!" Last week my LS460 would not start. AAA and the tow company mechanic said the battery was fine, and a new starter/ alternator was needed. Both Messrs. Kelly Kennedy, and Brian Torpy displayed a high level of customer service/relations by explaining clearly the variables prior to the tow in. After a thorough inspection, a dead battery proved to be the problem. Their high level of communication was invaluable!! Thank you very much
Beautiful dealership and very professional. No pressure and I feel like the dealership worked out the best deal for both parties.
My sales rep AJ was awesome. The entire process was efficient and the staff was very knowledgeable and great to work with.
Excellent communication Wit the client. Coming back for another car when we need in the future
Customer service nice All the employees good 👍 smile do great job I am very happy thanks you a gain
Kuni Lexus at Belleview Denver is one of my favorite place to bring my car for service. Super nice environment and comfortable setting and my advisor Nate is very knowledgeable and attend to details and I am very enjoy working with him. The technology specialist Jeannene is super helpful to resolve some phone audio issues I had. I really appreciate their help.
I have had a mediocre, mixed experience with Kuni so far. And really want to be able to give the dealership 5-stars next time around. I might consider doing business with them again for the following upsides: larger inventory than others in the area, more conveniently located, very friendly staff and super welcoming environment, awesome tech specialists to help me learn my new car, finance guy was pretty fun, managers allowed me to correct some mistakes, good service department (so far)... I do love my new ride 🙂
I ultimately ended up in a better, decent deal on a new car ... Read More DealerRater - May 20, 2022
An "appointment" with the service department means only that there is room somewhere on the lot to squeeze your car in. It definitely does not mean that someone will begin to look at your car at, or anywhere even near, the appointment time. The result is that, no matter how early in the day your appointment is, you should expect a call late in the day giving you some excuse about why the repair is taking longer than expected and the dealership will have to keep your car overnight. They strongly discourage you from "waiting" because ... Read More DealerRater - May 10, 2022
Excellent service department, both advisors and techs. Both times we’ve serviced the Lexus we’ve been extremely pleased in the work quality and speed of service
It’s very nice dealership where you expect a high level of service, sale and attention your needs. I recommend this company to all customers.
Always a great experience at Green wood I highly recommend I would not go to any other dealer
I worked with Alec Brown and he was great to work with at KUNI LEXUS. He found the new car I was looking for. Ask for Alec Brown when you go to KUNI LEXUS.
I have purchased five cars from Kuni. Not sure why I continue but the last purchase has been particularly irritating. My recommendation is to get whatever they tell you in writing, notarized.
Excellent Dealership, my service Rep, Devan Griffin, was incredibly thorough and a pleasure to work with, getting a loaner vehicle while they worked on my car was so easy and efficient. Thank you!
Great dealership for service. My service manager Nhat was very helpful and fully explained what was needed and the work was done quickly and efficiently
The service department is great...buying experience not so much...Not sure they can make that right for me...
My experience was awesome. My sales person Alec Brown , went above and beyond to secure a car for me ! Everyone at Kuni Lexus was professional and friendly .
